NowIMEX Las Vegas, October 13 to 15 · São Paulo booth D2731

AI concierge for destinations and events

The whole city answering every visitor.

Official visitor service on any channel, in any language. And real data for decision makers.

MultichannelOfficial24/7 multilingual
WhatsApp
Voice and avatar
Real-time dashboard
Hi Lina, we just arrived in São Paulo with two kids. What can we do this afternoon?
LinaWelcome! With kids and rain expected at 4 pm, I'd start with the Catavento Museum, which is indoors, and leave Ibirapuera Park for tomorrow morning. Want me to plan a 3-hour route?
Yes. And where can we have lunch nearby?
LinaI picked three options less than 10 minutes from the Mercado Municipal, with kids' menus. Shall I send them on the map?

One platform, every channel

Every channel is a door. Lina is the home.

Scroll to see the channels connect.

WhatsApp
Web and app
Voice
Avatar and hologram
Kiosk and QR
Human service
Lina, IA do turismo
LinaLive dashboard
Café, Turismo & NegóciosCasa Grande Hotel · Guarujá SP
09:40live · simulation

Conversations

0

Questions

0

People

0

Response

2,2s

What the room is asking0 questions

Volume per 15 minutespeak at --:--

08:0009:1510:3011:4513:00

Question feedpseudonymized identifiers

No name, phone or email. Hashed identifier, sanitized text.
Today each channel answers on its own. With Lina, every channel speaks from the same official base. And every conversation becomes data on the manager's dashboard.

Who it's for

The same Lina, four different jobs.

Destinations and cities

The destination gets its own visitor service channel, in the visitor's language.

Tourism departments, DMOs and Convention Bureaux

  • Multilingual concierge on WhatsApp, web, voice and avatar
  • Attractions database curated and validated by the public authority
  • QR codes in public spaces, kiosks and experience walls
See Lina as my city's concierge →
Visitante interagindo com o totem da Lina em espaço público
CentroLagoSerraValeNorteRural PROCURA POR REGIÃOmenosmais
Demand by topic
Food and dining
82%
Tours
61%
Transport
44%
Events and congresses

From registration to the final report, attendees and exhibitors served.

Organizers, producers, trade shows, associations and Convention Bureaux

  • Program, rooms, schedules and logistics for attendees
  • A dedicated channel for exhibitors
  • Live Q&A and satisfaction survey per session
See Lina as my event's concierge →
Visitors with the Lina kiosk at the 9th Conexidades9th Conexidades, Campos do Jordão
Public sector

Service for citizens and visitors with controlled scope and full traceability.

City halls, state governments and judicial bodies

  • Answers only what the agency has authorized, from the official base
  • Reports on what citizens ask, ready for public accountability
  • Straightforward contracting for the public sector
Talk about my agency →
Lina kiosk at the City of São Paulo boothLina kiosk at the City of São Paulo booth
Hotels and resorts

A hotel concierge that also sells the city.

  • Concierge with the hotel's brand, on the guest's WhatsApp
  • Hotel services and the destination's calendar in the same conversation
  • Local experiences and partners offered at the right moment
See Lina at my hotel's front desk →
Anything to do in the rain today?Sure. I picked three indoor options within 15 minutes of the hotel. The first opens at 2 pm. Want me to book it?A booking for 4, pleaseBooked. I sent the voucher and the walking route on the map.

Live demo

One conversation. Three ways to happen.

Try Lina São Paulo now.

Where can I watch the sunset today?Pico do Jaraguá or the Sesc Paulista rooftop. Which one is closer to you?

Text

WhatsApp, web or app.

Chat by text

How it fits

Built to operate at institutional scale.

The Lina family

One Lina for each territory.

Each client's face, voice and name.

Lina MICELina MICESão Paulo Convention & Visitors Bureau
LIALIASecretaria de Turismo do Estado de São Paulo
MarIAMarIASecretaria de Turismo de Porto Velho
Lina SPLina SPCity of São Paulo, in DiscoverSP

Privacy by design

No personal visitor profiles. Pseudonymized data.

LGPDGDPRPrivacy by design
MATURIDADE TECNOLÓGICA · AVALIADA PELO IPT ·TRL9
IPT, Instituto de Pesquisas Tecnológicas

TRL 9

Highest readiness level, assessed by IPT.

10 languages

PortuguêsEnglishEspañolFrançaisDeutschItaliano日本語中文한국어العربية

Curated knowledge base

Official sources only, corrected the same day.

Manager dashboard

Demand by topic, language and time, in real time.

Integrations

WhatsApp Business, CRM and official calendar.

Live in weeks

Up and running in a few weeks.

In operation

Official concierge of Gramado, operating with the Municipal Tourism Department, with institutional support from the Gramado Convention & Visitors Bureau.

In São Paulo, Lina is part of the City of São Paulo's institutional booths, through the DiscoverSP Program.

See all cases →
GRA
Gramado, RSOfficial concierge of the destination
City of São PauloAt the institutional booths, through the DiscoverSP Program
Proven public-sector operationCities, state governments and the judiciary
30k+real conversations
95%+accuracy in public operation
6channels on the same base
10international missions

In operation with

Gramado, feita de históriasGramado City Hall
Gramado Canela Convention & Visitors BureauGramado CVB
Guarujá Convention & Visitors BureauGuarujá Convention Bureau
Visite São Paulo Convention BureauSPCVB Visite São Paulo
Discover São PauloDiscoverSP
Prefeitura de São PauloSMTur São Paulo
InvestSPInvestSP
ABEV, Inteligência e Personalização de EventosABEV, event organizer

Programs and ecosystem

Sebrae for StartupsTOP 1000 Startups Brasil 2026
IPT, Instituto de Pesquisas TecnológicasBootcamp Deeptech
SoftexSoft Landing Global China
Ministério da Ciência, Tecnologia e InovaçãoFederal Government
Pateo 76Associação Comercial de São Paulo
OpenAIStartup Community
AnthropicClaude for Startups
Exporta SPInvestSP, class 7B
SP Global TechWeb Summit Lisboa 2026

Use cases

Destinations, congresses and governments already talking with Lina.

In operation
Destination · Gramado, RS · since 2026

Official concierge of Gramado

The visitor's official channel, validated by City Hall.

40,134residents, IBGE Census 2022
6.5 millionvisitors in 2024, about 160 times the population
The city corrects the cityA visitor pointed out that two parks belonged to the neighboring city. The same day, Lina was already answering correctly.
Completed
Medical congress · Wish Serrano, Gramado · September 2026

SOCERGS 2026 Congress

Three days, five rooms, no app.

233questions to the panels
4.93average session rating
93%with official content
Lina no site oficial do CBMG 2026Completed
Medical congress · Distrito Anhembi, São Paulo · June 2026

CBMG 2026, Brazilian Congress of General Medicine

By the Brazilian Medical Association, inside the event app.

1,340answers in one day
220attendees
91%via WhatsApp
Café, Turismo & NegóciosCompleted
Convention Bureau · Guarujá · August 2026

Visite Guarujá Convention & Visitors Bureau

Concierge for Café, Turismo & Negócios, with a live dashboard on the big screen.

150people
132questions
100%WhatsApp
2024
State government · São Paulo

LIA, São Paulo State Tourism Department

The State's first tourism assistant, launched at WTM Latin America.

  • 47 tourism regions, in six languages
2023 a 2025
Convention Bureau · São Paulo · 21 months

São Paulo Convention & Visitors Bureau

Where Lina began and its first continuous operation, with Lina MICE for events and business.

  • Monthly reports on visitor behavior
2023
Municipal government · Porto Velho, RO

Secretaria de Turismo de Porto Velho

MarIA, assistant for the city's tourism circuits, in three languages.

  • Over 95% accuracy, certified by SEMDESTUR
Avatar holográfico na EMERON2025
Judiciary · Rondônia

Rondônia Court of Justice and EMERON

A holographic avatar that talks with visitors to the Judicial School.

  • Detects presence and starts the conversation
Estande e totem da Lina no 9º ConexidadesJune 2026
Cities event · Campos do Jordão

9th Conexidades

Official concierge of the municipal managers' meeting, with a kiosk at registration.

  • Program, exhibitors and daily report

Upcoming events

Where Lina will be.

10 international missions since 2025.

Now · October 13 to 15

Lina at IMEX Las Vegas, at the São Paulo booth (D2731)

DiscoverSP Program, São Paulo Municipal Tourism Department and InvestSP.

Next · November 9 to 12

Web Summit Lisboa

SP Global Tech mission, with InvestSP.

2026

  • FIT América LatinaBuenos Aires
  • ABAV ExpoSão Paulo
  • COB ExpoSão Paulo
  • Tomorrow.CityShanghai
  • IMEX FrankfurtFrankfurt

2026, first half

  • SXSWAustin
  • ITB BerlinBerlin
  • BTL LisboaLisboa

2025

  • Arabian Travel MarketDubai
  • WTM AfricaCape Town
  • ITB BerlinBerlin

Official concierge

  • City of GramadoMunicipal Tourism Department
  • SOCERGS CongressGramado
  • CBMG, Associação Médica BrasileiraSão Paulo
  • Café, Turismo & NegóciosVisite Guarujá
  • 9th ConexidadesCampos do Jordão

Next step

See Lina answering for your city.

In 15 minutes, Lina with your destination's or event's data.

Before you start

Tell us who you are and Lina opens right after.

We only use your data to talk about Lina. Nothing is shared with third parties.